I’m pleased to announce that Salem Stones has more good news to share. Effective Monday, January 23rd, we will be reducing the delivery times on import orders from 150 days to 120 days. In other words, we will be back to our pre-pandemic standard! This improvement is the next step in our commitment to a …
Reduced Delivery Times on Overseas Import Orders Read More »
Pandemic-related shipping and supply challenges caused many of our customers to take custom stone options off the table. That decision was perfectly understandable. Now, though, we have forged a path back to normalcy at Salem Stones, and that means, I am happy to say, we are seeing trends toward more customers and families looking to …
Custom Orders that Arrive Faster than Other Suppliers’ Standard Orders Read More »
Another exciting announcement as we continue to improve the customer experience: We are reducing shipping times on all orders from 10 to 5 days. EFFECTIVE IMMEDIATELY: Every order out of our Columbus Warehouse will be ready to ship in 5 days, whether it is a blank or custom stone. Other recent announcements from our “Forging …
More Great Changes: Shipping Times Reduced from Columbus Warehouse Read More »
In our last announcement on August 22, we reduced shipping timelines from 15 days to 10 days. Today we are excited to further reduce IFS charges. EFFECTIVE OCT 3, 2022 IFS rates are now: $0.15/lb on stones from China $0.20/lb on stones from India In the past two months, we have been able to reduce …
Earlier this month you may have seen our “Forging Our Path Back to Normal” announcement and Update from Lenin. In these communications we were excited to make two announcements: Timelines for custom imported stones was reduced from 180 to 150 days. International freight surcharge (IFS) was reduced 11.5%, from $0.26/lb. to $0.23/lb. Our team has …
Forging Our Path Back to Normal: Shipping Timelines Reduced! Read More »
At Salem Stones, we continually work to make improvements in our business. We do this primarily by investing in our people, our processes, and the latest available technology. In fact, our goal as a company is to work in partnership with our customers in “Forging Our Path Back to Normal” within our industry. As a …
Update From Lenin: Custom Stone Timelines And IFS Reduction Read More »
With everything going on in our industry, Salem Stones is consistently the partner I can trust to deliver for our families. The quality and timelines of their custom monuments continues to impress. – Midwest Monument Retailer We continue to hear customer feedback about promise dates of 9-12 months from other suppliers, “It’s our industries new …
Forging Our Path Back to Normal: Reduced Timelines For Custom Import Stones Read More »
In our 15-plus years, we’ve always found it best to be transparent with our customers so that you could trust us and how we do business. To that end, I’m writing to you today to address the operational challenges that may have negatively affected your recent customer experience. As you know, the stone and monument …
Our industry has faced its share of challenges over the past few years, but today I’m happy to be able to deliver some good news. In response to the supply-chain issues that have had an especially painful effect on the families you serve, we are introducing a new grey stone that is more available—though just …
Everything you need to know about the new stone, starting with 1) it’s comparable in price and color to domestic stones, and 2) it’s actually available. Not long ago, a client of ours was forced to tell a family in mourning that the domestic grey granite monument they’d ordered was delayed. Again. Obviously, this is …