Why Our Process Is the Key to a Successful Custom Stone Order

We take great pride in our custom stone work, not least, because we see it as one more way to help you support the families you serve. That’s why we take every precaution to ensure families are completely pleased with the final design. Toward that end, we have developed processes that virtually eliminate the possibility of disappointment. Here’s what that entails:

  1. A detailed schematic. You and the customer will see everything we discuss, on paper. Together, we will continue to refine it until a final version is approved. Once it is, that approved schematic will serve as the guide for our skilled artisans. 
  2. A final image. After the order is completed, we will send along detailed photos of the monument or columbaria. The finalized monument should be package and shipped on the next available container.

In short, this process is designed to maximize satisfaction. If you have any questions about our approval process, or want to otherwise discuss your next custom order, please contact our Custom Designs Team at customdesign@salemstones.com or by phone at (866) 834-1219.

Regards,  

Lenin