I’m pleased to announce that Salem Stones has more good news to share. Effective Monday, January 23rd, we will be reducing the delivery times on import orders from 150 days to 120 days. In other words, we will be back to our pre-pandemic standard! This improvement is the next step in our commitment to a …
Reduced Delivery Times on Overseas Import Orders Read More »
Pandemic-related shipping and supply challenges caused many of our customers to take custom stone options off the table. That decision was perfectly understandable. Now, though, we have forged a path back to normalcy at Salem Stones, and that means, I am happy to say, we are seeing trends toward more customers and families looking to …
Custom Orders that Arrive Faster than Other Suppliers’ Standard Orders Read More »
As 2023 begins, we remain committed to both helping you provide the best memorial products at the fairest cost and to providing full transparency into our operations. And so, we are writing now to tell you that though many of our competitors have used the new year as an opportunity to raise prices on imported …
We take great pride in our custom stone work, not least, because we see it as one more way to help you support the families you serve. That’s why we take every precaution to ensure families are completely pleased with the final design. Toward that end, we have developed processes that virtually eliminate the possibility …
Why Our Process Is the Key to a Successful Custom Stone Order Read More »
We’re seeing a rise in the number of custom inquiries and orders as shipping times and stone availability return to a more pre-pandemic normal here at Salem Stones. To make the process as straightforward as possible for our customers, we’re going to highlight its various aspects in a series of emails. First up—the design process, …
Another exciting announcement as we continue to improve the customer experience: We are reducing shipping times on all orders from 10 to 5 days. EFFECTIVE IMMEDIATELY: Every order out of our Columbus Warehouse will be ready to ship in 5 days, whether it is a blank or custom stone. Other recent announcements from our “Forging …
More Great Changes: Shipping Times Reduced from Columbus Warehouse Read More »
Many families find great solace by memorializing a loved one with a unique design that truly captures their essence. However, during the pandemic, supply chain challenges caused many customers to settle for whatever they could get, which was often the most basic memorial. As we return to normal, we want you to know that you …
You Dream It, We Create It: Every memorial tells a story, and every story is different Read More »
In our last announcement on August 22, we reduced shipping timelines from 15 days to 10 days. Today we are excited to further reduce IFS charges. EFFECTIVE OCT 3, 2022 IFS rates are now: $0.15/lb on stones from China $0.20/lb on stones from India In the past two months, we have been able to reduce …
Earlier this month you may have seen our “Forging Our Path Back to Normal” announcement and Update from Lenin. In these communications we were excited to make two announcements: Timelines for custom imported stones was reduced from 180 to 150 days. International freight surcharge (IFS) was reduced 11.5%, from $0.26/lb. to $0.23/lb. Our team has …
Forging Our Path Back to Normal: Shipping Timelines Reduced! Read More »
At Salem Stones, we continually work to make improvements in our business. We do this primarily by investing in our people, our processes, and the latest available technology. In fact, our goal as a company is to work in partnership with our customers in “Forging Our Path Back to Normal” within our industry. As a …
Update From Lenin: Custom Stone Timelines And IFS Reduction Read More »